Customer Testimonials
Khaled was very helpful and friendly. It went very smoothly. My only issue wasn't their fault, I needed a RAV4 and inventory is very low at every dealership in LA County so I ended up getting a luxury version that I didn't really need but I didn't have any options and I needed the car.
Jake and Carlos are the best! This was the first time I had fun at a car dealership. They were very personable and patient. No tricks needed, they will help you get a price that is a win-win situation for everybody. They also had a good inventory during this new vehicle shortage.
Compre mi carro 2015 gracias a Rigoberto Alvarado por su atención y al personal de toyota marina del rey
Lorenzo was very knowledgeable and helpful explaining the process and has a lot of patience.
There all the great words to express with how I feel when it comes down to Marina Del Rey Toyota. I recently bought my 3rd vehicle due to the experience that I've always had with Marina Del Rey. My first experience was with the service department and a very great employee who has always taken care of me and my daughter from the first time that I have entered Marina Del Rey Toyota, David. I bought a car at CARMAX prior and realize that Marina Del Rey honored the CARMAX warranty and the car needed a new transmission. David ...
Lorenzo & Valia were friendly, courteous and helpful, and the financing process was also friendly and comfortable. Thank you MDR Toyota!!
I still have my car and hasn’t give any problem good car and great service
(Translated by Google) Very good service. (Original) Muy buen servicio.
I just picked up my new Rav4 in Lunar Rock. This is a very popular color and difficult to get, but Melissa went out of her way to find it for me. This is the second car I've purchased from them, and they always provide great customer service.
Lorenzo was great! and his asst as well. and the finance guy. i was in and out of there within 90 minutes which is super fast for the amount of paperwork I had to sign.
I meant to write this review a week or so ago, but the service department here was great. Billy and the team got my car in and out in perfect shape, in a short window of time. Thank you so much for your help.
Arif is awesome. He heard what my needs were, showed me the bets options and found me a better deal. George and George were super helpful and great company.
Tienen un excelente servicio el personal es muy amable y atento muchas gracias
For the Repair Service Center: My first visit was above expectations. I received great service from intake (w/Alex) and it continued to the very end at pick up. Special thanks to everyone who serviced and cleaned my car inside and out! I walked away happy.
Mike B is the best! Very thorough with maintenance and always eager to help. Highly recommend !
Staff was very nice I just wish the staff would wear the face mask the proper way. A mask does not protect if it's covering your chin and neck. It defeats the purpose.
Rosa were very helpful for sure well go back again.
I had an excellent experience with this repair. I was assisted by David Jobb. He worked hard for me to get assistance from Toyota to cover a portion of the parts, which are really expensive, entirely new transmission. They worked quickly to help us out because we had the car down here on vacation I needed it back before driving home. Everyone was super friendly from the front staff to the technicians in the back, who I met when I went to go pull the car seat out of the car a few hours after dropping it off. Very pleased ...
I had the best experience so far in comparison to all the other dealerships in LA. Thanks so much!
Great overall experience, I highly recommend this dealership! I called on a Friday afternoon, they got the car that I wanted specifically, and I went in that evening, did my paperwork and was in and out quickly. Great car buying experience! Everyone there was friendly and helpful.
Very professional, polite, fast.
We went here after finding a great deal on a Camry online. They held true to the price woth no hidden agenda. First we made contact with Nidia who then had to leave by the time we got there ( we had a 6 hour drive from out of state) she put us in the great hands of Rudy who worked his butt off for us woth great personality and energy . I highly recommend this dealership in value amd accommodations not to mention the genuine care for their client . We actually were not able to complete our transaction due to our own ...
My little sister went there to get a car and they did their best to work with her. I appreciate them for not being greedy sharks and even waiting for me to talk and get another opinion. Way to look out for the people Marina del Rey Toyota!
Amazing place, everyone there was EXTREMELY nice and helpful they did everything in their power to help me get into the car I wanted for the price I wanted. Melissa especially was the most kind sales rep who spent hours with me helping me out. I would recommend if you want a car stop here first and if they can’t help you no one can.
The dealership is the best I have dealt with, they are honest and they have a very good offers. Special thanks to Chris De La Cruz for facilitating the purchasing process, thanks to Melissa Seitz for her time and effort made to deliver us the car at the same day, also thanks to Valia for her welcoming and friendliness. I definitely recommend this dealership to anyone
Marina del Rey Toyota delivers stellar customer service from initial purchase transaction and through automotive maintenance. 👍
I just leased my 3rd Toyota from Ray Ramirez. I have worked with him twice before at Toyota of Santa Monica. He is always responsive, attentive, and knowledgeable. I highly recommend working with him!
I just have to say Mike in the auto department is one of the nicest, most thorough and communicative people. I've had tires and keys replaced, and him and his team literally do everything they can to make sure you get a great deal and the best service. Not to mention he is just a really nice person. Would highly recommend taking your Toyota to this location if you need any maintenance! Thanks, Mike!
Very pleasant buying experience. Melissa Seitz was very helpful in providing information and answering my questions. Finance guy, Chris, was professional and articulate. I appreciate the transparent & straight forward handling of the sales transaction. It was time well spent. Thank you.
GOOD CUSTOMER SERVICE! THEY TAKE CARE OF YOU.
EXCEPTIONAL CUSTOMER SERVICE!!!!!! I wish I could give 10 Stars!!!
very nice people...had a pleasant experience buying my new car. I have purchased from MDR Toyota before..and get cars serviced there. Fine place.
(Translated by Google) very well (Original) Muy bien
Excellent maintenance service, as always! All people involved are very professional, respectful and efficient. Today and when taking my phone call to make the appointment, Mike Briseno provided a cheerful and friendly costumer attention, making the experience a happy one!
Excellent attention to details, not rushed in presentations and time spent, sincere desire to help, good pricing from get go. Highly recommend Alex and Chuck.
Only visited the parts department. Effective personnel and quick service. The selection of aftermarket accessories is sparse and dusty. I ran 6 parts stores, regularly walked them all. The vibe in the customer lounge is similar to a truck stop on a state highway. Great location, dated decor. No pictures of cats in lounge.
I appreciate the honesty and transparency in process. I like that he listened to my concerns and worked around my needs to help me. Thank you!
(Translated by Google) I always like to go to Toyota in his Marina Rey. The people there are kind, attentive and the service is of excellent quality. I really like the service. (Original) Eu sempre gosto de ir na Toyota da Marina dele Rey. As pessoas lá são gentis, atenciosas e o serviço é de excelente qualidade. Eu realmente gosto do atendimento.
Always good service.
Alfonso and Jorge were a pleasure!
Bought a car in an hour. No hassle. No stress.
Alex, Melissa, and Albert made my first car bito no experience amazing! They were patient with me and very helpful!
Had to take my car in for recall work (again...come on Toyota!). Service was fast and good, including the multi-point inspection, but this is the second time we were supposed to get a free car wash with the check-up and it didn't happen. What's the deal?
Very good service and professional
From Mario to the drive up experience to the mechanics to a Toyota members observation to the cashier, good to great service, thank you.
Excellent service and open, transparent communication. Highly recommend.
I had a great experience at Marina Del Rey Toyota. Melissa did her very best to get me a great deal on the car I wanted. As soon as I walked in we got the process started, she answered all my questions, and was patient with me the whole time. Thank you for a wonderful car buying experience !!
Satisfaction A+
Melissa is a star!🌟🌟🌟. She was friendly and helpful. Love my new C-HR. I still don’t understand why it takes all day to buy a car tho.
We were very satisfied with the excellent service that we received!! We intend to have our new car serviced here. We continue to have our 2004 RAV 4 serviced at Marina Toyota!!!
We bought the car we had been leasing. Although we had to wait a long time to do the financing, it was our fault for going on a Saturday! But everyone was super-nice and helpful, plus they filled our tank with gas and gave the car the best wash of its life!
Great customer service 👏!
Looking for a new (or used) car, there is a large selection on-site. Salesperson, Alex was friendly and helpful. It's a convenient location for me.
I recently brought my car from Marina del Rey Toyota and I could not be more satisfied with the experience. Prior to contacting Marina del Rey Toyota, if I had taken my car from Carmax for a quote which was about 1/2 of KBB value. Although I was disappointed at the Carmax quote, I honestly thought that they made a mistake as they were recommended to me by friends who had buy their cars to them.
Enjoyed working with Charlie and was happy with my experience. Nothing more to say . Wish you all success. Have a nice day to all. Regards to Norris
Friendly staff great inventory of new used cars !
Melissa is an absolute angel and did everything in her power to get me the best deal!! The process was quick and stress free and I felt super comfy and wasn’t pressured into anything I didn’t want or need. Thank you so much for helping out my situation and getting me into a wonderful car that I’ve wanted for forever!!
Our new RAV4 was serviced quickly and expertly. Service advisor was friendly and got us in and out quickly. Provide a rental that was very nice.
The staff members at the Marina del Rey Toyota were excellent in their customer service. They answered all the questions we had and assisted us in explaining the different car purchasing options. I highly recommend this dealership. The people there were truly helpful.
I originally had written a pretty scathing review in which my wheels were damaged during a routine service tire rotation. I just want to commend the folks at Marina Del Rey Toyota, and especially Billy Vargas, for fixing the issue. Billy took care of me and had my wheels repaired. I was pretty angry when I wrote my original review, but I have to say they stayed professional throughout the whole process and Billy really made sure that I was happy at the end. Billy really exemplifies what good customer services is. I would highly recommend coming here, and especially ...
Since we hadn't purchased a new car in 12+ years, I connected up with consumerreports.org to use their car rating guide. As it turns out, they also have a car purchasing feature. So once I knew wat car I really wanted, that site connected me up with a number of dealerships to see what offers where out there for the vehicle I wanted (Prius Limited). Once I went through, I got a number of price offerings as well as seeing what cars they had. MDR Toyota had a competitive price, was close to home and the car had the ...
Very helpful!
The people here are very kind and they go far and beyond to help you
the best sales ever great salesperson Angie
My sales person name is RJ he was wonderful he gave me every single thing I wanted and more... and my car note it’s just $79 more than my original Prius. I am definitely a happy camper I purchased all my vehicles from Marina del Rey Toyota. Wonderful selection!
Chuck and Melissa made my car buying experience easy and very straight-forward. They were honest and worked with me to get what I needed for my trade-in vehicle. There were none of the games or high pressure that I have experienced elsewhere. I ended up getting a great car for what I felt was a very fair price. Highly recommend this dealership! Thank you so much.
Alex was really nice and helpful. He also understood I didn't have the best credit due to recent fraud but was determinded to make sure I was happy. Alex made sure with my trade in and some money down I got what I wanted and I did! I will be happy with my 2019 Rav4 for years to come. So glad to have what I want!
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